Warranty

We provide a 2-year warranty on all items advertised with the warranty promise, as well as all other products available in the store. The warranty period begins on the invoice date. If material or workmanship defects occur during this period, we will, under the terms of the warranty, provide one of the following services at our discretion.

Free repair of the merchandise
Free delivery of replacement parts
Free replacement of the product with an item of equal value (including, if applicable, a successor model, provided the original product is no longer available)

If you have a warranty claim, please contact us directly.

Kettler Trading GmbH
Ansbacher Str. 22
10787 Berlin
Email: info@kettlershop.com
Phone: +49 30 837 98622

Warranty claims are excluded in the event of damage to the merchandise caused by

abusive or improper treatment
Environmental factors (humidity, heat, power surges, dust, etc.)
Failure to comply with any safety precautions
Failure to Follow the Owner's Manual
Use of force (e.g., hitting, shoving, causing a fall)
attempts to repair the item on one's own
Normal wear and tear (Some parts, such as handles, brake pads, wheels, springs, foam padding, and frame padding, may wear out over time even with proper use and are not covered by the warranty)

To make a claim under the warranty, you must, at our request, allow us to inspect the item by sending it to us. Please ensure that the item is properly packaged to prevent damage during shipping.

In most cases, however, it's enough if you send us photos of the damage in advance so that we can review the issue internally.

To file a warranty claim, you must provide proof of purchase (e.g., by including a copy of the original invoice for the returned item) or an order number for identification purposes. Please understand that without proof of purchase, the warranty claim may be denied, as this proof is used to calculate the warranty period. The warranty does not apply if our products were purchased secondhand.

In any case, warranty claims will be processed for you with free shipping.

Note: This warranty does not limit your statutory rights in the event of defects, and you may exercise those rights free of charge. Any statutory warranty rights you may have against us therefore remain unaffected by this warranty.

10-Year Warranty on Outdoor Table Tennis Tables

We offer a 10-year warranty on our table tennis tables, which covers the durability of the outdoor surface for defects that can be proven to be due to a material or manufacturing defect, but in particular for:

consistent mechanical properties
High impact and fracture resistance when used as intended
Weather resistance and lightfastness for indoor and outdoor use in accordance with EN 438-2, Section 29 (EN ISO 4892-2), Grade 3.

This does not include damage resulting from improper use or improper cleaning and care, or damage caused by sand or abrasive materials.

The provision of warranty services does not extend the product's warranty period or restart the warranty period.

NOTE: Due to a business acquisition, the warranty is valid only for models that can be verified as having been purchased from KETTLER Trading GmbH on or after 2020.

If you have any questions regarding warranties and guarantees, our KETTLER service team is, of course, here to help and will respond promptly.

Shipping Damage

Please inspect your package for damage before accepting it. The shipping company is required to note any such damage.

Even if the box arrives undamaged, the items may have been damaged during shipping. Therefore, we ask that you inspect the items for any defects upon receipt and report them to us within 7 days. This helps us with the claim against the carrier; your statutory warranty rights remain unaffected.