Service

Direct from the manufacturer

Before a product goes on sale, we test it ourselves. We set up a trampoline as a test, take a close look at the materials and workmanship, and don't give the go-ahead for production until we're convinced ourselves.

Packaging and Shipping

Our K1, K5, and K10 table tennis tables are shipped as kits in a sturdy single cardboard box, with the corners and edges protected in multiple layers. We deliver the K15 pre-assembled on a pallet. Within Germany, a freight carrier delivers the table tennis tables and coordinates the delivery date with you in advance by phone. We ship all other items as packages, usually on the same or the next business day.

Our Service Team

Your inquiry goes directly to our customer service team, without going through a retailer. We usually respond within 24 hours, though it may take a little longer on weekends. The team is familiar with every product and can help you with questions, exchanges, and returns.