Shipping and delivery

Shipping costs

Shipping costs are calculated individually by item and shipping region and are displayed in the ordering process.

Delivery time 

The current delivery times are based on the availability of the item and the shipping method and are regularly adjusted on the website.

Shipping National

Table tennis tables: 5-7 working days

Table tennis accessories, child and game products: 2-4 working days

Shipping International

Table Tennis Tables Austria: about 2 weeks

Table Tennis Tables Switzerland: about 2 weeks

Table tennis tables international: 2-3 weeks

Table tennis accessories, child and game products: 1-2 weeks

Please note:

Shipping may vary slightly depending on the region. On certain holidays (Christmas, Easter, etc.) there may also be delays of 2-3 days. There can always be delays in shipping, which we unfortunately can not influence. However, we do our best in constant communication with the shipping company to bring the goods to you as soon as possible.

If the desired destination country is not available, the shipping and the respective costs can be requested at any time. In this case please contact us.

Delivery and shipping conditions

The delivery of goods is made by shipping to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address provided by the customer to Kettlershop.com is decisive.

If there are several items in the order, the delivery will be based on the item with the longest delivery time.

Shipping with forwarder

Shipping Table Tennis Tables to Germany, Austria & France by DHL

• Home Delivery Service (2-man handling)
• Up to the first lockable door (exception: K15, up to the curb)
  
• Delivery takes place between 8 and 16 o'clock
• including notification by telephone
  

Shipping table tennis tables to other countries by GEIS

• To curb
• incl. notification by phone

Shipping massage chair through Parcel One

• including notification by telephone

Before delivery, the shipping company will contact you by phone to coordinate the time window and the day of delivery with you. Here it is necessary that a domestic telephone number is deposited!

If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result.

In the event of an effective exercise of the right of revocation by the customer, the provision made in the seller's revocation instructions shall apply to the return costs.

Package shipping

All items that can be shipped as a package are shipped with dpd, this includes the trampoline and our play sofa.

After the goods issue has been booked, you will receive a shipment number so that you can track the status of the delivery.

Desired delivery date with shipping by DHL

If a specific desired delivery date for a table tennis table is desired, then this can be requested in writing via info@kettlershop.com. The costs for this are to be borne by the customer and amount to plus 49.90 € (delivery on weekdays). This applies only to shipments to Germany. In all other countries no desired delivery date is possible. Please note that only the day, but no time window can be specified.