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KETTLER SHOP
HELP & CONTACT
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Here you can find information about our privacy policy.
NEWSLETTER
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Data processing may be carried out with consent or on the basis of a legitimate interest. Consent can be given or refused. There is a right not to consent and to change or withdraw consent at a later date. We provide more information about the use of personal data and the services in our Privacy policy.
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Shipping
Shipping and delivery
Shipping costs
Shipping costs are calculated individually by item and shipping region and are displayed in the ordering process.
Important Delivery Information Before Christmas
Table Tennis Tables (Freight Shipping)
To ensure your table tennis table arrives in time for Christmas, we recommend placing your order early. Due to the high shipping volume of our freight partners, delivery times may be longer during the pre-Christmas period and preferred delivery dates may be limited.
Please note: Delivery is carried out by a 2-man handling service to the room of choice – the freight carrier will contact you directly to arrange the delivery date. For guaranteed delivery before Christmas, please order with delivery within Germany by 15 December 2025, 11 a.m., and with delivery within Austria by 12 December 2025, 11 a.m.
Trampolines
Our parcel service providers also experience significantly higher shipment volumes during the Advent season, which may result in longer transit times.
To ensure your trampoline arrives on time, we recommend ordering with delivery within Germany by 19 December 2025, 11 a.m., and for international delivery by 17 December 2025, 11 a.m.
Swings, Tricycles, Kettcars, Handcarts and Table Tennis Accessories
During the pre-Christmas period, DHL experiences a very high parcel volume, which may extend regular delivery times. We continue to dispatch your orders daily, but we kindly ask for your understanding regarding possible delays caused by DHL.
For guaranteed delivery before Christmas, we recommend placing your order with delivery
- within Germany by 22 December 2025, 12 p.m.
- to Belgium, France, Luxembourg, the Netherlands, Austria, Switzerland by 19 December 2025, 12 p.m.
- to Denmark, Italy, Croatia, Poland, Slovakia, Slovenia, Czech Republic, Hungary by 18 December 2025, 12 p.m.
- to Bulgaria, United Kingdom, Ireland, Croatia, Portugal, Romania, Sweden, Spain by 16 December 2025, 12 p.m.
Delivery time
The current delivery times are based on the availability of the item and the shipping method and are regularly adjusted on the website.
Shipping National
Table tennis tables: 5-7 working days
Table tennis accessories, child and game products: 2-4 working days
Shipping International
Table Tennis Tables Austria: about 2 weeks
Table Tennis Tables Switzerland: about 2 weeks
Table tennis tables international: 2-3 weeks
Table tennis accessories, child and game products: 1-2 weeks
Please note:
Shipping may vary slightly depending on the region. On certain holidays (Christmas, Easter, etc.) there may also be delays of 2-3 days. There can always be delays in shipping, which we unfortunately can not influence. However, we do our best in constant communication with the shipping company to bring the goods to you as soon as possible.
If the desired destination country is not available, the shipping and the respective costs can be requested at any time. In this case please contact us.
Shipping to Switzerland
In order to guarantee you a smooth and transparent ordering process, we have designed the shipping costs so that all fees incurred - including customs duties, import sales tax and all other costs for customs clearance - are already covered in advance.
What does this mean for you? Quite simply, the price you see at checkout is the final price. There will be no additional charges on delivery. We'll take care of all the necessary paperwork and costs to get your order straight to your door - with no surprises or hidden costs.
Our goal is to provide you with a seamless shopping experience where you don't have to worry about the details of international shipping regulations. Enjoy our products, we'll take care of the rest.
Delivery and shipping conditions
The delivery of goods is made by shipping to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address provided by the customer to Kettlershop.com is decisive.
If there are several items in the order, the delivery will be based on the item with the longest delivery time.
Shipping with forwarder
Shipping Table Tennis Tables to Germany, Austria & France by DHL
- Home Delivery Service (2-man handling)
- Up to the first lockable door (exception: K15, up to the curb)
- Delivery takes place between 8 and 16 o'clock
- including notification by telephone
Shipping table tennis tables to other countries by GEIS
- To curb
- incl. notification by phone
Before delivery, the shipping company will contact you by phone to coordinate the time window and the day of delivery with you. Here it is necessary that a domestic telephone number is deposited!
If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result.
In the event of an effective exercise of the right of revocation by the customer, the provision made in the seller's revocation instructions shall apply to the return costs.
Package shipping
All items that can be shipped as a package are shipped with dpd, this includes the trampoline and our play sofa.
After the goods issue has been booked, you will receive a shipment number so that you can track the status of the delivery.
Desired delivery date with shipping by DHL
If a specific desired delivery date for a table tennis table is desired, then this can be requested in writing via info@kettlershop.com. The costs for this are to be borne by the customer and amount to plus 49.90 € (delivery on weekdays). This applies only to shipments to Germany. In all other countries no desired delivery date is possible. Please note that only the day, but no time window can be specified.